If this prompt message pops up when you try to open the software, there are several leading causes to this.

For Certificate License User:

Step 1

Please log into iauth.global.glodon.com to check whether correct product has been assigned into your account. If product has been assigned to your account, proceed to Step 2.

Step 2

Please check whether the license is bind correctly in ‘Certificate License’.

Step 3

If license has bound to your computer, please check if there is any product in the account

For Cloud License User:

Please log into cloud.global.glodon.com to check whether your product has been assigned to your account or not.

** Note: If problem persist, kindly contact with our technical support staff for further assistance.
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